At Senator Hotels & Resorts our priority is your health
With over 53 years of experience in the industry, we have always been innovative in many protocols and cleaning standards. Now even more, we join your concern for our collective health, and we have put in place new and reinforced protocols of hygienization that allow everyone to enjoy our facilities and have a safe stay.
- Will the All-Inclusive items be reduced?
No, the All-Inclusive regime will not be reduced with the new health and cleaning protocols. It will simply change the way we serve it. A new buffet-circuit concept will be established with preset routes to avoid crosses and with controlled capacity. The buffets will be self-service with individual portions (single touch) or will be assisted by the kitchen staff (show cooking). In all cases, hygienic measures shall be extremely extreme.
The quality and variety of our products and, above all, of our brands will not be affected, nor will the service in the Beach Bars and Snack Bars, where the necessary lines will be established to keep a safe distance when served.
- What will the animation activities look like?
The activities will be reinforced with smaller groups, by stretches of age and using the dynamics of outdoors and without contact between the participants, while maintaining the essence of our motto "Animation always in your heart". All material will be disinfected by our staff after each use.
- Will masks be used on the hotel premises?
Yes, the use of masks will be mandatory in the enclosed spaces of the hotel, although it will not be necessary between people of the same family group. This recommendation will be subject to current regulations at all times.
- What payment methods will be accepted?
We will accept all forms of payment that our guests know, although for security reasons we will recommend the use of credit card or room charge to avoid handling cash as much as possible.
- What brands are used in cleaning products?
We use certified products of international prestige such as Diversey and Ecolab, and specifically products of these effective brands against a wide spectrum of pathogens such as bacteria, viruses, fungi and yeasts. They are safe for people, surfaces and the environment.
- Will online check-in be mandatory?
Online check-in will be mandatory, with the aim of avoiding waiting at reception, reducing contact procedures and speeding up entry. Check-in can be performed from any cell phone or computer.